Return and refund policy

Last updated: June 25, 2025

Thank you for shopping with aurevrae. Your satisfaction is important to us, and we want every order issue to be handled properly. If you have any concern about your purchase, please contact us directly at support@aurevrae.com with your order number, such as 023SHOP-1318, and the email address used at checkout. Our support team will review your request and do our best to provide a fair resolution.

General Policy

All sales are final. We do not accept returns or exchanges for general reasons. The only exceptions are when an item has a verified quality issue or when the wrong product was sent to you.

Damaged, Defective, or Incorrect Items

We stand behind the quality of our products. If your order arrives damaged, defective, or incorrect, please contact our support team first before taking any further action.

Please inspect your package once it is delivered. Any damage, defect, or incorrect item must be reported within 7 days of delivery.

To help us review your claim quickly, please email support@aurevrae.com and include the following information:

Your order number, such as 023SHOP-1318, and the email address used for the purchase.

A clear description of the issue.

Clear photo or video evidence showing the defect, damage, or incorrect item.

After receiving the required details, our team will evaluate your claim. Approved solutions are reviewed case by case and may include a replacement, a partial refund, or a full refund, depending on the situation.

Refunds

If a full or partial refund is approved, the refund will be issued to your original payment method. Refunds usually appear in your account within 7–12 business days. Please note that the final posting time may depend on your bank or credit card provider.

Exchanges

We do not offer standard exchanges. We only replace items if they arrive defective or damaged and the claim has been approved by our support team.

Unauthorized Returns

Please do not send any item back unless our support team has instructed you to do so. To be eligible for a resolution, you must contact us first and receive approval for your claim.

Any item returned without prior notice or without an approved claim will not be accepted. We will not be able to provide a refund, replacement, or other assistance for unauthorized returns.

Return & Business Address

aurevrae
Rm C12, Unit 4, 10/F, De Hua Tower
No. 32 Hung To Road
Kwun Tong, Hong Kong

Contact Us

If you have any questions or concerns, please contact our customer support team. The fastest way to receive assistance is to email us at support@aurevrae.com with your order number, such as 023SHOP-1318, and the email address used for your order.

You may also contact us by phone at +1 (626) 548-6232.

We are committed to helping our customers and will always do our best to resolve eligible order issues fairly.